At Igero we use Royal Mail or DPD Express Parcel Service for our deliveries.
We aim to dispatch all orders as soon as possible, however prescription orders are custom made to order for you and they may take a few weeks to build (typically 7-10 working days).
If you are based in the UK your order may be sent via Royal Mail Tracked 48 or Royal Mail Tracked 24 if that is not an option, we use DPD courier for which a signature may be required. Most orders for UK customers are delivered within 1-2 working days from the time of dispatch for the Tracked 24 Service and 2-3 working days for the Tracked 48 service (please note that we are dependent on Royal Mail and as such cannot guarantee specific delivery dates).
DPD offers a next working day courier service. If you provide a mobile number with your order then DPD will text you details of your delivery, including your ONE HOUR delivery window and tracking information. DPD will also email the delivery details to you.
International orders are sent by Royal Mail International Signed For or DPD Classic Service and the delivery time for international orders does vary from country to country, on average most international orders will be arrive within 3-5 working days from time of dipatch.
Please note that Next Day delivery only applies to 'Working Days'.
Our postal collections are Monday to Friday; any orders placed after 4pm on Friday will be processed over the weekend and dispatched the following Monday.
If you have any problems or questions relating to your delivery please contact our customer service team, and have your order reference handy so that they can help you more efficiently
We hope you’ll be happy with your purchase but if you do wish to return anything simply return it to us in a fully re-saleable condition and we will issue you a full refund. (Please note we are unable to refund the prescription lenses cost in the event of you returning your order. We will however refund the cost of the frame, as long as it is returned in as new condition)
Returns need to be requested within 14 days of purchase
How to return an item:
Please email details to firstname.lastname@example.org
In the email make sure you quote your order number (this can be found in the top left hand corner of your invoice and begins with the letters WEB)
Provide a reason for the return because this feedback helps us improve our service
We will then email you a Returns Authorisation (RA) code and details of what to do next. We offer a free returns service for all UK orders and our Returns Authorisation email will also include details of how to print your Free Tracked Returns label.
Once the product arrives back with us we then check that it is in a fully re-saleable condition and process the refund within 3 working days (typically most returns are refunded the day they arrive).
Refunds are made to the card originally used to make the purchase or via Paypal/Amazon, if applicable.
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. It is also a good idea to return the item using a trackable service. We will not be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our Terms and Conditions page for more information.